The Dos and Don’ts of Work Chat

published Nov 11, 2022
2 min read

Communication is key in any office, but more than that, it’s important to make sure that you’re communicating the right way. It’s essential to know what you should and shouldn’t be doing when participating in work chat so that you can avoid any awkward situations.

Here are some ideas on how to use team messaging threads to get everyone on the same page.

What Is the Best Way to Use Team Chat Threads?

There are a few different ways to use team chat threads, and the best way depends on the team’s needs. For example, if the team is working on a project together, they might want to create a thread for each phase of the project. This way, everyone can share updates and files easily.

Alternatively, if the team is in charge of different tasks, they might want to have separate threads for each task. This way, people can focus on their own work and not get overwhelmed by other people’s conversations. The most important thing is to make sure that everyone knows how the chat threads will be used. Once everyone is on the same page, it will be much easier to.

What Are Some Best Practices When Using Team Chat Threads?

When using team chat threads, it is important to keep the following best practices in mind:

  • Do use team chat threads to promote collaboration and conversation between team members.
  • Do keep messages clear and concise.
  • Do use team chat threads to share updates and important information with the team.
  • Do use team chat threads to ask questions and seek input from others.
  • Don’t use team chat threads to spam or flood the channel with unnecessary messages.
  • Don’t use team chat threads as a replacement for one-on-one or small group conversations.

What Should You Never Do in a Team Chat Thread?

There are a few things you should never do in a team chat thread:

1. Don’t be a backseat driver – If you’re not actively participating in the conversation, don’t pipe up and try to take over. It’s annoying and will make your teammates resent you.

2. Don’t be a killjoy – No one wants to be the person who always brings down the mood, so try to avoid being that person in the chat thread. If you must complain, do it privately.

3. Don’t hijack the conversation – This is similar to being a backseat driver, but even worse. If you’re not supposed to be talking about something, don’t bring it up and try to steer the conversation in that direction. It’s rude and will just annoy everyone involved.

4. Don’t be a know-it-all – We all have different levels of knowledge on various topics, so don’t act like you know everything just because you saw it on the internet once. If someone asks for your opinion, give it, but don’t force it on people who don’t want it.

5. Don’t forget to proofread – This should go without saying, but unfortunately, it still needs to be said. Always proofread your messages before hitting send, especially if you’re prone to typos or poor grammar. An incoherent message can lead to miscommunication, so make sure your messages are clear and leave no room for misunderstanding.

What Are Good Ways to Promote Collaboration in a Team Chat Thread?

When it comes to promoting collaboration in a team chat thread, there are a few dos and don’ts to keep in mind. First, do encourage team members to share information and ideas openly. This will help the team to brainstorm and come up with creative solutions to problems. Secondly, use specific tools and applications that facilitate collaboration. These tools will make it easier for team members to work together on projects and tasks.

Finally, don’t be afraid to delegate tasks and responsibilities to team members. This will help to ensure that everyone is involved in the work chat and that everyone feels like they are contributing to the team’s success.

What Are Other Instant Messaging Etiquette Tips?

When you’re using an instant messaging program at work, there are a few etiquette tips you should keep in mind.

a) Use proper grammar and spelling. Don’t use all caps or all lowercase letters. Compose your messages like you’re writing a formal correspondence.

b) Don’t use abbreviations or emoticons in formal messages. Never use profanity or offensive language.

c) Be mindful of the tone of your messages. It’s especially important to be selective with your words when providing feedback as you don’t want to come across as rude or overly critical.

d) Don’t flood the chat with too many messages. Give people the opportunity to respond to what you’ve said so far.

e) Avoid personal conversations. Keep the chat focused on work-related issues.

f) Respect other peoples’ privacy.


Work chat can be a great way to stay connected with colleagues, but it’s important to use it wisely. Follow these dos and don’ts to make sure you’re using work chat in the most effective way possible and promoting good communication within your team.