As a consumer, believing that you don’t have technical knowledge, it is understandable to have a mindset where you think that every broadband company is like any other company, where they are just providing the consumer with internet services. But, on close analysis it can be said that in actuality that is not the case.
There is a long list of broadband companies out there which are offering the consumers with cost-effective services. If you are having a medium-sized business, your needs will vary from the needs of a residential consumer. If you are stuck in making a decision, here are the things that you should be aware of before choosing your next broadband company.
Choose a Company as per Your Requirements
If we talk about medium-sized businesses, they have very different set of requirements and it is imperative that the broadband company that you choose cater to those requirements. All the companies which are offering services to the residential consumers may not provide you with the services that you require.
Your main focus should be on choosing a company that concentrates on your market, on doing this you will have the services & features that you have desired.
Demand for a Personalised Service
When you have a business, you don’t want to have services that comes to a halt when you needed the most. You should go for a company which have a past record of providing high-quality services and have better connectivity, even during rush hours. If you want to have the best service, make sure that you choose an uncontended service. This means that your connection is not shared with anybody else.
Every Network is Unique
Make sure that you are aware of the fact that if the quality of the broadband company is good then it will surely have an influence on the broadband’s performance. A broadband plan which is specially made to cater the business traffic will have more reliable, faster and smoother service. There are consumer services which are transferred on older and low-grade networks which have dependency on other networks, increasing the odds of failure and creating more issues.
Be Practical While You Are Searching
The company’ standing and the fiscal stability are two of the key elements that have great significance. It would be a wise decision to know the company past record, this will you a fair idea whether the company will fulfill their tall claims or they are just another company. Probably one of the important points is to know whether the company offer contract flexibility or not. You should opt for 12 month contract just to see how well the services are, you can also go for longer contract that offer attractive discounts.
It Is Important That You can Pick and Choose
It is obvious that no two organisations will have identical functioning, so the wide range of services that your company offers will make it unique from the rest of the companies. Above all, you will have more choices so that your decision making process gets easier. The features that you might want to ask to your company are the upstream and the downstream speeds, any additional costs and the service levels, etc.
Avoid Any Limitations
There are various companies which allow certain amount of upload and download, which eventually end up posing restrictions. Ideally, you should seek a company which offers unlimited services, so the company should offer you plans that aptly caters to your business needs.
Seek the Required Features
There is a requirement for additional features as well that further prove helpful in smooth functioning of your business. The offering of added extras can be termed as value services, these can be – IP addresses and email addresses which prove helpful in having effective communication. You can also check for the protection element, like spam filtering so that the email server is not overburdened with the irrelevant mails.
Know About Service Levels
There are broadband companies which are into offering residential and domestic services, but offering business services is altogether different. Make sure that you have a written document for the service terms, standards of service and fix times in case some sudden issue comes up. If you have a business where you are providing services to the clients, then it is obvious that you are heavily reliant on your broadband services. In this scenario, if the company is offering you 24 hour fix time then it is not feasible as fas as your business is concerned. Instead a company which is offering a 5 hour fix seems more practical and will suit your business.
The company should be there for you like a buddy who is always ready to assist you. A company who is incapable of offering right support, when it matters the most, can be quite frustrating.
You have to ensure that the services do comprise of customer support services i.e. via email, telephone or chat service, etc. This will prove handy in getting your queries answered. And when you call, you can have a personal chat with some professional who will handle your query and provide an apt solution.
There are important questions that needs to be asked from the broadband company. Let us get familiar with those questions
Changing plans prior to the expiration of the contract
When you have taken the services of a broadband company, you may wish to make an alteration in the plan. You can inquire about the options available to you and what will be the costs for changing the plan.
Do I need to pay for the cancellation?
There are some plans for which there is requirement for certain amount of fees, it is important that you are well-aware of these fees and how they are being calculated.
What you should know about setting up the broadband?
There are chances that some promotions need you to install routers, cables, satellite dishes, cables on your own. You might have to face a harrowing time setting up various connections, especially if you are not technical savvy. The best way out is to plan what needs to be done beforehand. There are companies which will provide you with tele-assistance to troubleshoot varied issues and some will make the instructions available to you online.
Above discussed points will surely help you in choosing your next broadband company.
Written by Hill Callie
Hill Callie is a writer by profession. She has a knack for coming up with novel ideas. She currently writes for fixithere. She contributes ideas for latest technology and many more. She has also worked for scores of magazines, writing exciting content on various topics.